Insurance Claims FAQs

Q1: How long does it take to settle a claim?

A: Normally, the review and payment will be completed within 5-10 working days after submitting all the required documents. The specific time may vary depending on the complexity of the case.

Q2: What should I do if my claim is rejected?

A: You can verify further by:

• Contact customer service or the agent to find out the specific reason.

• Provide the agent with supplementary materials and submit again.

• If you still have questions, you can complain to the regulatory authorities.

If you have any other questions about insurance products, please feel free to contact us!